Returns & Exchanges
At Tru Earth US, we stand behind our eco-friendly home solutions and offer a 30-day satisfaction guarantee to ensure you love every wash. If you are not completely satisfied with your purchase, we make the return or exchange process simple and sustainable.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Place the unused portion of your product in its original cardboard packaging to maintain our commitment to plastic-free shipping.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse processes your return, a full refund or store credit will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing