Frequently Asked Questions
Everything you need to know about our eco-friendly home solutions.
How long does shipping take within the United States?
Standard shipping usually takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are Tru Earth products safe for high-efficiency (HE) washing machines?
Yes, our laundry strips and cleaning products are specifically formulated to be low-sudsing and are fully compatible with both HE and standard washing machines.
What is your return policy for home products?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, contact our support team to initiate a return or exchange.
Are your ingredients biodegradable and eco-friendly?
Absolutely. We prioritize the planet by using phosphate-free, paraben-free, and readily biodegradable ingredients packaged in plastic-free compostable cardboard.
Can I modify or cancel my subscription?
Yes, you have full control over your subscription through your account dashboard. You can skip a delivery, change your frequency, or cancel at any time without fees.
Do you offer bulk discounts for large households?
We offer various bundle options and subscription savings that allow you to save up to 20% compared to one-time individual purchases.